Once we have received your order, we will send a confirmation to the email address. Therefore, it is important that you indicate your actual email address when placing the order. Save this email to contact customer service if you need it. The order confirmation (receipt) also serves as a proof of purchase guarantee.
You can pay with credit or debit cards.
Pay with Visa, American Express or MasterCard securely through the Internet. The data of your card is sent directly to the bank, so its reading or access by anyone other than the bank is impossible. AV Anthony Vincent does not impose surcharges or additional costs when making the payment by card. However, it is possible that your bank may apply additional charges depending on the bank and the type of card used.
If you pay by credit or debit card, the conditions will apply at the time the transaction with the card is approved. In the case that the payment has not been received after sending the order, AV Anthony Vincent may cancel it automatically.
PAYMENT BY INVOICE
By choosing to pay by invoice, you can buy today and pay later (within 14 days). It is important that you have registered at the address where you want the delivery to be made when you buy with an invoice. Usually a credit check is done without a courtesy copy.
All prices shown on AV Anthony Vincent's website at www.anthonyvincent.us, include VAT in accordance with current legislation. Therefore, you should not be required to pay VAT on delivery. If you have any questions about customs fees or VAT, please contact our customer service team.
MAKE AN ORDER
Orders placed on behalf of another person without their consent will be communicated to the authorities. AV Anthony Vincent has the right to change prices and correct incorrect prices on all orders, as well as final sales. If a price is incorrect, this may force AV Anthony Vincent to cancel the purchase and return the amount paid in the best way. This operation can be performed at any time. Consumers have the right to return the order within 30 days from the date of receipt.
This right applies only in the case that the product and its original packaging can be returned in the same condition as when they were received. If consumers use their right to return an order, they should contact AV Anthony Vincent in order to obtain an address to send the merchandise. The shipping costs of the return will be borne by AV Anthony Vincent. If you live in a geographical area where the national postal service does not offer returns, the customer must take care of the return shipping costs. If an item is damaged during transport, AV Anthony Vincent must be contacted within 30 days to obtain information about the compensation.
Warranty period: two years from the date of purchase. This warranty covers manufacturing defects of the pearl. Other parts than those named above are not covered by this warranty. For this warranty to cover the substitutions, use our contact form on the "Contact Us" page. In the email you must specify your name, address, order number and a detailed description of the problem. Finally, write "Purchase Claim" as the subject of the email or letter.
The shipping costs of the return will be borne by AV Anthony Vincent. If AV Anthony Vincent does not find any of the defects described above, the product will be sent back to the customer. Please note that repairs / replacements will be charged in the following cases, even during the warranty period. Faults or damages caused by improper use or carelessness (bumps, dents, crushing, etc.). Faults or damages caused by an unjustifiable repair or modification.
Faults or damages caused by fire or water, or a natural disaster such as an earthquake. The aesthetic changes that occur during normal wear and tear and aging. In case the store and the date of purchase are not indicated in the guarantee, or if this information has been rewritten. If the warranty is not presented together with the product. This guarantee assures you that you can receive a free replacement in accordance with the terms established in this document and within the indicated term, and may not restrict any legal rights of the client.
AV Anthony Vincent has the right to adjust prices, add additional costs, change the product catalog, as well as related information, without prior notice. The objective of the images and information texts of the products, provided by AV Anthony Vincent, is to describe the products as best as possible. Although we try to ensure the accuracy of all content on this website, errors may occur.
AV Anthony Vincent can not guarantee that all the images of the products accurately reflect the actual image of the products, so all the images of the products should be considered as mere illustrations. The images of the products may differ depending on the color configuration of your computer.
DELIVERY AND CANCELLATIONS
AV Anthony Vincent performs only in Mexico. Deliveries are made in collaboration with the postal services and their partners. You have the right to cancel the purchases and return the delivered goods by contacting AV Anthony Vincent customer service or using the AV Anthony Vincent website contact form within 30 days of the date. of receipt of the goods PON PART CONTACT U provided that the merchandise has not been unpacked and is in the same condition in which it was received.
However, the customer will be responsible for the risk of transporting the merchandise returned to AV Anthony Vincent. In cases where you, as a customer, believe that the delivery is delayed so much that you no longer wish to receive the order, it is your responsibility to cancel the order. In cases where the order has been sent, the customer is obliged to receive the order.
The cancellation is not valid until the client has confirmed it with AV Anthony Vincent, either by email or by telephone. If a product has been discontinued, AV Anthony Vincent has the right to cancel the purchase and reimburse the amount paid to the customer. AV Anthony Vincent will notify the customer of any replacement product or equivalent if available.
CONDITIONS OF CLAIMS
It is important that you, as a customer, carefully check the merchandise / products when you receive the shipment in order to verify that the products are not damaged and are correct. If your product suffers damage during transportation, whether it is visible or hidden damage, you should inform the transport company as soon as possible. If upon receipt of your item you notice that it is damaged or does not match the one you ordered, you should also contact us within a maximum period of 30 days from the date of receipt of the product.
All claims should be directed to our customer service through our contact form that you will find on the contact page. Provide us with the order number and the reason for your claim and we will contact you as soon as possible. Do the same in the case of returns. Defective products returned to AV Anthony Vincent should be treated as if they had no defects. It is extremely important that in all returns the product is packed in such a way that it can not be damaged during transportation.
AV Anthony Vincent has the right to replace defective products with other products of the same model. If the item is discontinued, the customer will receive a refund of the full amount paid. In the event that the returned product is not found errors or failures, AV Anthony Vincent will send the product back to the customer.
The liability of AV Anthony Vincent for errors in delivery is limited to the current sales conditions. AV Anthony Vincent assumes no direct or indirect liability for example, but not limited to, incompatibility, delays in delivery, downtime, loss of data, additional work or other economic damages.
AV Anthony Vincent will be exempt from liability for damages and other penalties if the execution of the contract is impeded, hindered or delayed by circumstances beyond our control. Liberation factors to be taken into account should include government intervention, new / modified legislation, absence of state, war, fire, flood, labor disturbances, prohibitions, restrictions, sabotage, transportation deficiencies or weather conditions or non-delivery by part of the suppliers, and the exposure of the company to criminal activity that affects their activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyrights, appearing on the website and in the published material, are owned by AV Anthony Vincent or its subsidiaries or licensors. Any use of the site or its content, including the copying or storage of such content, in whole or in part, for purposes other than personal, non-commercial use, is prohibited without the permission of AV Anthony Vincent.
The website www.anthonyvincent.us may include user generated content in, for example, social media applications. AV Anthony Vincent does not claim any property rights over such content (images, photographs, videos, etc.) nor assumes any legal responsibility for it. In case you suspect, for example, that you are infringing copyright, or any other right, or consider such content offensive for any other reason, please contact customer service.
All products remain the property of AV Anthony Vincent until full payment.
All frauds will be reported to the authorities and AV Anthony Vincent reserves the right to cancel the purchase if there is any suspicion of it.
APPLICABLE LAW AND COMPETENT JURISDICTION